This job offer is not available in your country.
Sr. Product Support Tech Advisor
IQVIABengaluru, Karnataka, India10 hours ago
Job descriptionSolid technical background and experience Possesses fine-tuned analytical skills and / or programming experience Relational database experience Strong PC-based troubleshooting skills System deployment / implementation expertise Excellent documentation, presentation, analytical and multitasking skills, including conference call etiquette. ITIL v3 Foundation certified with good Knowledge of Event, Incident, Change, Problem and Configuration Management. Committed to Process Improvements and Operational Delivery by working with the Management. Inquisitiveness and strong desire to learn about the tools, technologies and procedures. Personable, non-political and non-confrontational in approach. Team oriented, adaptable, dependable, and strong work ethics. Ability to communicate efficiently to help keep all team members informed. Ability to work in a fast paced environment. Willing to work outside of the business hours based on operational requirements. Basic understanding of DevOps model Influential leadership and Customer Focus. Adherence to IQVIA values, process and procedures. Managing Salesforce security including roles, profiles, sharing rules, workflows and groups. Maintaining and customizing Sales Cloud and Service Cloud applications. Building custom reports, dashboards, and workflows. Managing operational requests and reporting including customer analysis and individual views, and troubleshoot issues. Developing and maintaining SFDC Visual Force pages, Apex classes, triggers & lightning components Working with Tools like Data Loader, Eclipse, AJAX tool kit, Copado, OwnBackup Troubleshooting production issues and working with the users and technical team to resolve in a timely manner. Daily administration and support of SFDC including but not limited to managing multiple user management setup, profiles and roles, customization of objects, fields, record types, page layouts, workflow rules and validations. Contribute to the establishment of a cloud based applications strategic roadmap and translating the roadmap into specific goals and objectives. Experience in managing user roles, profiles, security, workflows, processes, interfaces and process flows Providing support on Salesforce.com support requests Experience in Sales and Service Cloud Technical documentation related to process and products used for training Experience in database tools like MS SQL Server or Oracle SQL Developer Salesforce.com Certified Administrator ITIL V.3 Foundation Certification
(2 : 31 PM) Singh, Ravi
PURPOSE
Under limited supervision, manages and coordinates the qualification and deployment of Salesforce-based systems. Also provides support services for regional and global business applications. Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications.
RESPONSIBILITIES
- Provide support for internal and external end users of Salesforce platform and application problems
- Interact with software vendors, Infrastructure services, and / or Applications Development to restore service and / or correct core problems.
- Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
- Coordinate validation activities related to the deployment of business applications
- Produce and assist training and communication programs.
- Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
- Support vendor contracts to established service level agreements.
- Maintain knowledge of the IT industry, analyse the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES - OVERALL
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES - SALESFORCE ADMINISTRATION
Preferred Knowledge and Experience
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
Create a job alert for this search
Tech Support • Bengaluru, Karnataka, India
Related jobs
- Promoted
- New!
Senior Engineer - Product Support
HARMAN InternationalBengaluru, Karnataka, India HARMAN’s engineers and designers are creative, purposeful and agile.As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the c...Show moreLast updated: 10 hours ago
- Promoted
- New!
Technical Product Support Specialist I
SabreBengaluru, Karnataka, India Sabre is a technology company that powers the global travel industry.By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve...Show moreLast updated: 10 hours ago
- Promoted
Senior Product Support Engineer
AcqueonBengaluru, Karnataka, India Role : Senior Product Support Engineer.Senior Product Support Engineer.Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure success...Show moreLast updated: 3 days ago
- Promoted
- New!
Product Support Specialist II
AdvarraBengaluru, Karnataka, India At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health.With a rich history rooted in ethical review services combined with innovative t...Show moreLast updated: 10 hours ago
- Promoted
- New!
Senior Product Support Specialist
EurofinsBengaluru, Karnataka, India Senior Product Support Specialist.SUMMARY OF POSITION AND OBJECTIVES : .The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administrati...Show moreLast updated: 10 hours ago
- Promoted
- New!
Senior Product Support Engineer
ConvivaBengaluru, Karnataka, India Conviva is the first and best place to go to understand andoptimizedigital customer experiences.Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing ev...Show moreLast updated: 10 hours ago
- Promoted
- New!
Sr Technical Advisor - Blue Yonder Platform
Blue YonderBengaluru, Karnataka, India Blue Yonder is seeking a visionary and deeply technical Senior Technology Advisor to join our Platform Solutions Advisory team.
This role is designed for a strategic technologist who thrives at the ...Show moreLast updated: 10 hours ago
- Promoted
- New!
Lead Product Engineer
HARMAN InternationalBommasandra, Karnataka, India HARMAN’s engineers and designers are creative, purposeful and agile.As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the c...Show moreLast updated: 10 hours ago
- Promoted
- New!
Product Lifecycle Advisor
ExxonMobil CorporationBengaluru, Karnataka, India Lead regional quality teams and drive quality improvement initiatives.Coordinate cost-of-quality reduction efforts and manage Customer Feedback (CFB) health and gap closure.Lead the annual grade ra...Show moreLast updated: 10 hours ago
- Promoted
- New!
Senior Product Support specialist
Eurofins GSC IT DCBengaluru, Karnataka, India SUMMARY OF POSITION AND OBJECTIVES : .Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team.
The ideal candidate will have 5–7 year...Show moreLast updated: 10 hours ago
- Promoted
Acqueon - Senior Product Support Engineer
Acqueon TechnologiesBangalore Who we are : Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, m...Show moreLast updated: 16 days ago
- Promoted
- New!
Technical Support Advisory - ODSP
MicrosoftBengaluru, Karnataka, India With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentia...Show moreLast updated: 6 hours ago
- Promoted
- New!
Tech Specialist - Consolidation
Volvo CarsNandhagudi, Karnataka, India Software, the fuel for mobility.We bring bold digital visions to life.So we’re on the lookout for more curious and creative engineers who want to create change – one line of high-quality code at a ...Show moreLast updated: 10 hours ago
- Promoted
- New!
Prod Supp Tech Advisor 2
IQVIABengaluru, Karnataka, India Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.Formed through the ...Show moreLast updated: 10 hours ago
- Promoted
- New!
Staff E-TAC, Product Support - SASE
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and mo...Show moreLast updated: 10 hours ago
- Promoted
- New!
Product Sppt Tech Advisor 2
IQVIABengaluru, Karnataka, India Participates in project activities, analytical, investigative and other fact-finding work in support of technology products.
Work with IT and project management teams to identify key project milesto...Show moreLast updated: 10 hours ago
- Promoted
- New!
Sr Solution Advisor
Blue YonderBengaluru, Karnataka, India We are a proven, passionate bunch of disruptors.Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.Collaboration, respect,...Show moreLast updated: 10 hours ago
- Promoted
- New!
Product Support Specialist I
AdvarraBengaluru, Karnataka, India At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health.With a rich history rooted in ethical review services combined with innovative t...Show moreLast updated: 10 hours ago