Operations & Administration Executive

Company : Desa

Location :

Mumbai, Maharashtra, India

Employment Type : Full-time

Experience : 3–4 Years

About Desa

Desa is a

premium luxury

Ayurvedic beauty and wellness brand. We honor India’s ancient heritage by blending it with

modern research and clinical insights

• . We evolve this knowledge through

contemporary formulation

and design, ensuring our products effectively address

modern day needs

Role Overview

We are looking for a proactive and highly

detail-oriented professional

to drive our end-to-end

supply chain, logistics, and inventory management

multifaceted role

that requires the seamless coordination of manufacturing partners and delivery processes, alongside providing essential support for

digital marketing, brand activities, and website administration

Key Responsibilities1. Supply Chain & Logistics Management

Manage and optimize the entire supply chain

process, from coordinating with manufacturers to overseeing the flow of finished goods and final mile delivery.

Negotiate rates, manage contracts, and maintain strong relationships

with manufacturers and delivery partners.

Oversee all outbound

order dispatch

processes, meticulously ensuring timely and accurate deliveries to customers.

Implement efficient inventory control procedures

, conducting regular stock audits, and maintaining precise, real-time inventory records to minimize stockouts and overstocking.

2. Order & Customer Fulfillment

Handle all customer orders received via phone, WhatsApp, and other digital platforms efficiently and accurately.

Manage the process for returns, exchanges, and refunds, ensuring resolutions are handled promptly and with a focus on high customer satisfaction.

Serve as the primary point of contact for customer queries, product feedback, and comprehensive after-sales support related to delivery and fulfillment.

3. Finance & Administrative Support

Assist with foundational accounts tasks, including generating sales invoices and addressing fund-related queries.

Maintain and track daily operational expense reports and help manage allocated operational budgets.

Facilitate smooth and effective communication flow and documentation between cross-functional internal teams.

Provide comprehensive support for general administrative tasks and documentation as required.

4. Marketing, Brand Events, & Digital Support

Provide logistical and administrative support for offline brand presence, including coordinating the setup and operations for

exhibitions and pop-up stores.

Assist the team with basic

social media management

activities, including content scheduling, monitoring engagement, and performance reporting.

Support all branding initiatives and online marketing campaigns by coordinating creative materials, timelines, and logistics.

Perform basic content updates and maintenance tasks for the company website and e-commerce platforms (e.g., product listing, banner updates).

Provide general support for digital marketing and online sales documentation, and assist with coordination with external agencies as required.

Qualifications & Skills

Experience : 3–4 Years

Supply Chain Management, Logistics,

or Operations, preferably within the FMCG or E-commerce sectors.

Communication :

Strong command of both spoken and written communication in English, along with proficiency in

Hindi and / or Marathi

Analytical :

Highly organized, meticulous, detail-oriented, with proven skills in inventory management and proactive problem-solving.

Financial Acumen :

Basic, practical understanding of accounts, invoicing, and core financial processes.

Adaptability :

Proven ability to multitask effectively, prioritize shifting workloads, and manage time efficiently in a fast-paced, high-growth environment.

Industry Interest (Preferred) :

A genuine interest in the Ayurveda, wellness, or premium beauty industry is a significant advantage.

What We Offer

A significant opportunity for professional growth within a promising,

premium luxury

Ayurvedic startup.

A collaborative, dynamic, and learning-oriented work culture.

Direct exposure to optimizing core business operations, supply chain strategy, and foundational digital marketing / branding activities.

Competitive compensation package commensurate with experience and skills.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience to info.brandorganic@gmail.com.

We look forward to reviewing your application!

Thank You.