Customer Relationship Associate

Position Overview

Job Description – Customer Relationship Associate

We are looking for a Customer Relationship Associate with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a woman professional aged 45 years or above who naturally enjoys interacting with people, can engage in meaningful conversations, and creates a positive, friendly, and welcoming environment for customers in our luxury showroom.

Key Responsibilities

• Greet and welcome customers warmly, making them feel comfortable and valued.
• Build strong, friendly, and long-lasting relationships with walk-in clients, ensuring they enjoy their in-store experience.
• Engage in conversations with customers in a polite, cheerful, and approachable manner.
• Support the sales team by keeping customers engaged while they explore collections.
• Maintain customer comfort—offer water, seating, and ensure a pleasant showroom atmosphere.
• Keep a mental record of repeat customers, remembering their preferences, families, and occasions.
• Convey trust and positivity, ensuring customers leave with a happy and memorable impression.
• Collect and share customer feedback with the management team for service improvement.

Qualifications & Skills

Personal Attributes

Compensation & Benefits

Skills Required

Hospitality, Retail