Customer Relationship Associate

Job Description

Location : Hyderabad

Reporting to : Owner (Anand Gupta)

Role Overview

We invite an experienced Senior CRA– Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities

• Personally handle repeat customers and walk-ins needing special attention
• Resolve complaints, negotiations, and delicate escalations
• Train the team on customer engagement and luxury follow-ups
• Host weekly one-on-one coaching and team updates
• Maintain brand loyalty through relationship-building
• Support performance tracking and incentive design

Requirements

Compensation : Competitive salary + performance incentives, standard leaves & holidays.

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Skills Required

Performance Tracking, Customer Engagement