Talent.com
Customer Success Executive

Customer Success Executive

ConfidentialNoida
6 days ago
Job description

Responsibilities :

  • Respond to customer inquiries via phone, email and chat in a timely and professional manner
  • Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
  • Maintain customer satisfaction by timely resolution of customer issues
  • Document customer interactions and escalate issues to relevant teams as necessary
  • Maintaining up to date records over CRM different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
  • Provide product support, including training / demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures

Requirements :

  • Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Ability to troubleshoot technical problems and provide solutions
  • Excellent problem-solving and analytical skills
  • Strong attention to detail

    • Skills Required

    crm software, Data Analysis, Customer Engagement, Account Management, Product Knowledge, Technical Support

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    Customer Executive • Noida