Salesforce Sales / Service Cloud Consultant

Job Description Salesforce Sales & Service Cloud Consultant :

Position : Salesforce Sales & Service Cloud : 3+ years

Location : Pune, Client location

NOTE : Immediate Joiners

Role Overview :

We are looking for a skilled Salesforce Sales & Service Cloud professional to design, implement, and optimize CRM solutions that enhance customer experience, streamline sales operations, and improve service management. The ideal candidate should have hands-on Salesforce configuration and customization experience, strong business process understanding, and excellent stakeholder engagement skills.

Key Responsibilities :

• Gather and analyze business requirements for Sales Cloud (Leads, Opportunities, Forecasting, Pipeline Management) and Service Cloud (Case Management, Knowledge Base, Omni-Channel, CTI integrations).
• Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.
• Implement and support features like Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles.
• Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.
• Integrate Salesforce with third-party systems (REST / SOAP APIs, middleware tools).
• Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.
• Conduct end-user training and create documentation for functional processes.
• Manage data migration, cleansing, and deduplication.
• Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).
• Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.

Required Skills & Qualifications :

Salesforce Certifications preferred :

Good to Have :

Soft Skills :

(ref : hirist.tech)