SAP Concur

About the job

A 'Better Together' philosophy towards building a better world

Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world. We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive. Enriched by our '4C's' – Care, Courage, Curiosity, and Collaboration – our culture supports solutions that empower the possible.

Job Description – Concur Product Support Specialist

Position Summary

We are seeking a detail-oriented and customer-focused Concur Product Support Specialist to provide functional and technical support for SAP Concur solutions. The role involves resolving user issues, managing configurations, assisting with system enhancements, and ensuring smooth end-to-end operation of expense management, travel booking, and invoice processing modules.

Key Responsibilities

• Act as the primary point of contact for Concur-related incidents, service requests, and inquiries.
• Troubleshoot and resolve issues related to Concur Expense, Travel, and Invoice modules.
• Support users with expense report creation, approval workflows, travel booking, and reimbursement processing .
• Perform user account setup, role assignments, and configuration updates in Concur.
• Monitor integrations between Concur and ERP / HR systems (e.g., SAP, Oracle, Workday) to ensure data accuracy and timely synchronization.
• Collaborate with Finance, HR, and IT teams to address policy compliance, system enhancements, and automation opportunities.
• Maintain documentation for processes, knowledge base articles, and standard operating procedures.
• Coordinate with SAP Concur support (vendor) for escalations and advanced troubleshooting.
• Conduct user training, onboarding, and refresher sessions to drive adoption and compliance.
• Participate in system upgrades, testing, and deployment of new features .
• Track KPIs and prepare regular reports on system usage, error trends, and resolution times.

Required Skills & Qualifications

Preferred Qualifications

Skills Required

Servicenow, Sap, Ticketing Tools, Travel Booking, Workday, Expense Management, Invoice Processing, Oracle