Quality Analyst (Sales)

About the Role

We are looking for an experienced Quality Analyst (Sales) to join our team at Intellipaat . The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effectiveness.

Language Preference : English + Tamil + Telugu

Key Responsibilities

• Monitor and audit inbound & outbound calls and emails to assess quality, compliance, and performance.
• Provide detailed feedback to sales representatives on call handling, sales techniques, and customer interactions.
• Develop and implement quality assurance standards and best practices for sales calls.
• Collaborate with Sales Managers to identify training needs and support performance improvement.
• Maintain detailed records of call evaluations and publish daily / weekly / monthly reports.
• Check D2C ratios for all agents and perform root cause analysis to identify performance trends.
• Participate in internal calibrations to improve call handling efficiency and customer service.
• Recommend process improvements to enhance sales outcomes and customer satisfaction.

Required Qualifications

Preferred Qualifications

About Intellipaat

Intellipaat is a global online professional training provider that helps professionals upskill in cutting-edge technologies, including Big Data, Data Science & AI, Cloud, BI, Blockchain, Programming, and more.