RM - Service Sector Group

Job description

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as  One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be  role and location-fungible  with the understanding that  Banking is an essential service . The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

As a Relationship Manager Services Sector Group, you will be responsible for complete sectoral coverage in the area of operations, establishing touchpoints with all corporates, onboarding new clients, and client servicing, including credit appraisal of the corporates. Following the philosophy of Fair to Customer, Fair to Bank you will also be responsible for execution of end to end set processes such as collection and payment solutions, onboarding for digital products, financial analysis, credit appraisal note preparation, loan documentation etc. for the transactions under the guidance of the Senior Relationship Manager. A key responsibility is to work within the guardrails of risk and compliance and focus on customer service to provide Customer 360-degree banking.

Key Responsibilities

• 360 Credit Assessment :   Expected to understand in detail the clients business and financials and prepare a quality appraisal note in collaboration with the risk management team. This would also entail offering 360-degree banking solutions to the corporates.
• Collaboration :   Facilitate the disbursement of funds once sanction is in place through coordination with various internal groups. RM is also expected to complete post-disbursement documentation activities in coordination with control groups such as Legal, Compliance, and Credit Middle Office.
• Portfolio Management :   Assist the Senior Relationship Manager / Regional Head in managing a high-quality portfolio of corporate clients. Support them in achieving business targets and onboarding new clients.
• Customer Service :   Create service excellence by partnering with customers through their life cycle and offer suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Customized solutions :   Collaborate with product specialists, subject matter experts, and credit and service teams to ensure right products are offered to the customer.
• Behold our values :   Offer products that are fair to our customers and fair to the bank.

Qualifications & Skills

Skills Required

Financial Services, Financial Planning, Portfolio Management