Service Managament & Siam
Tata Consultancy ServicesBengaluru, Republic Of India, IN15 hours ago
Job descriptionPartner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders
Skill : Service management & SIAM
Experience : 4 to 6
Location : Bangaluru
JD :
- Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.
- Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.
- Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.
Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.
Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health.
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Service • Bengaluru, Republic Of India, IN