Digital Transformation Specialist

We are seeking a skilled Digital Transformation Specialist to drive presales initiatives, collaborate with GBPO teams and Lines of Business (LOBs), and provide exceptional support to customers. The ideal candidate will have strong expertise in presales services, particularly in handling US and UK customers, along with excellent communication and problem-solving skills.

Roles & Responsibilities :

• Presales Support : Work closely with GBPO teams and LOBs to fulfill presales requirements and ensure a smooth sales process.
• Customer Engagement : Respond to customer inquiries via email, providing accurate and detailed information about GBPO products and services.
• Problem-Solving & Escalation : Collaborate with cross-functional teams to swiftly escalate and resolve complex issues.
• Performance Tracking : Identify key performance indicators (KPIs) and consistently measure programs and deliverables.
• Communication & Relationship Management : Maintain strong relationships with senior business leaders and executives, ensuring a superior presales experience.

What We Offer :

Join us and be part of a forward-thinking team driving digital transformation in financial services!

Skills Required

Digital Transformation, Customer Engagement