PHI - Lead- Ecommerce (Telesales) - D2C Channel

Key Responsibilities

• Setting up a customer focused tele-calling centre and team laser focused on solving for the needs of the customer and maximising lead to issuance conversion rates
• Understand digital marketing fundamentals and drivers and being able to collaborate with the marketing team to optimise and refine quality of leads generated
• Have a strong understanding of the market trends and customer needs and collaborate with the product team to create compelling differentiated propositions for the D2C channel
• Collaborate with marketing, product, and technology teams to reimagine and continuously optimize the online customer buying journey, to build the best-in-class journey in the market
• Lead, mentor, motivate, inspire, engage and manage a team of ecommerce and telesales professionals to go the extra mile, display empathy at their core, understand customer needs and recommend suitable solutions.
• Monitor sales performance, and leverage data and analytics to implement continuous improvements, maximise conversion rates and achieve operational excellence.
• Ensure compliance with regulatory requirements and maintain high standards of customer service.

Qualifications and Skills

Skills Required

Telesales, Digital Marketing, Crm, Lead Generation, Customer Service