Team Leader - Retention (Delhi)

Job Description

• Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team.
• Oversee calls to existing customers to ensure satisfaction, address concerns, and prevent attrition.
• Monitor team performance and adherence to organization guidelines and procedures.
• Analyse donor data to identify trends, areas for improvement, and growth opportunities.
• Ability to raise the set target given by the line manager through retention of donors from one-time and regular giving.
• Prepare and present regular reports on team performance, quality, and attrition rates as and when required.

Requirements

Benefits

Requirements

Graduate / Post Graduate / MBA from any recognized University. Excellent English communication skills with demonstrated ability to talk and listen to people and build rapport with them. Highly performance oriented and ability to work in a team. Energy and drive to inspire people and promote WWF-India's work. Public Speaking skills / BD experience. Ability to successfully balance priorities while managing multiple tasks. Sales background / Tele communication Background.