Hospitality Services Manager

Company Description

Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels.

Role Description

This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests.

Qualifications

• Front Office Management skills
• Excellent Customer Service and Customer Satisfaction skills
• Effective communication skills, both written and verbal
• Experience with hotel operations and booking systems is preferred
• Diploma or Bachelor's degree in Hospitality, Business Administration, or related field
• Familiarity with Mumbai and surrounding areas is a plus
• Ability to manage staff, prioritize tasks, and maintain a positive work environment

Responsibilities

Interdepartmental interaction

High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps

Task Statements

To ensure proper check in and check out process

To ensure proper registration process has been followed

Prepare reports and ensure timely updates