Ocean Freight Manager - West Region

Job Purpose :

Responsible for managing and controlling all Ocean operations in the region while ensuring compliance, service quality, and cost efficiency. The role supports the Regional Head in achieving Ocean P&L objectives, drives process improvements, fosters stakeholder collaboration, and delivers superior customer service while effectively leading the Ocean operations team.

Key Accountabilities :

• Manage and control all ocean freight operations (FCL, LCL, imports, exports) in the West region, ensuring compliance, service quality, and cost efficiency.
• Drive P&L performance for the ocean freight product in the region, delivering on revenue, gross profit, and cost optimization targets.
• Develop and maintain strong relationships with carriers, NVOCCs, and vendors to secure competitive procurement rates and optimal space allocation.
• Collaborate with sales and account management teams to support business growth, improve customer satisfaction (NPS / CSAT), and expand market share in key trade lanes.
• Monitor regional performance through KPIs (transit times, documentation accuracy, operational efficiency) and take corrective action to ensure service reliability.
• Ensure adherence to company SOPs, ISO standards, and regulatory requirements while driving process improvements and digitalization.
• Lead, mentor, and develop the regional ocean operations team, ensuring engagement, capability building, and performance delivery.

Education & Qualifications :

Bachelor's Degree in Business, Logistics, Supply Chain, or a related field.

Experience :

Minimum 10-12 years of relevant working experience in the logistics industry in similar capacity with regional or P&L responsibilities.

Specialist Knowledge & Skills :

Interpersonal & Communication Skills