Customer Support Specialist [15h Left]

Job Title : Customer Service Executive - Domestic Voice Process

Job Location : Ameerpet

Job Description : As a Customer Service Executive in our domestic voice process, you will interact with customers over the phone to resolve their issues to their satisfaction

You are expected to accurately understand the customer's problems, follow established procedures to resolve them, and communicate effectively.

You will be dealing with customers from all over India, and we pride ourselves on delivering top-notch customer service, which is why we seek the best professionals in the industry.

Required Skills :

1. Languages : Fluent in 1. English, Telugu and Hindi

2. Typing Speed : Minimum 25 WPM.

3. Education : Any (10+2, Diploma, Degree); BE / B.Tech & PG are not eligible (unless they have BPO exp)

4. Experience :

• Freshers with 0-11 months experience.
• BPO experience only will be considered for candidates with up to 2 years of experience.

1. Other Requirements : Must be able to travel independently; no transportation allowance provided. Relieving letters & payslips are mandatory for experienced candidates.

Key Responsibilities :

1. Handle 100 to 150 calls per day, adjusting for call flow, especially during weekends and peak seasons.

2. Provide excellent customer service by resolving customer issues effectively.

3. During training period, Nesting the shift timings are as follows :

4.Post-training, shift timings will be adjusted based on business needs :

5.Work 6 days a week, with a rotational week off.

6.Attend office every two months for connect sessions or fun activities while working from home.

7.Work from home will be provided only based on performance after 3months.

Training :

Additional Information :

Apply Now on reshma.p@liveconnections.in

91549 08077