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Technical Support Analyst
Jio Platforms Limited (JPL)Kolkata, Republic Of India, IN6 days ago
Job descriptionHardware & OS knowledge Software application knowledge, ITIL Knowledge Good Communication Skills Basic Knowledge of Network, Apple products MCSE or similar BE / B.Tech / B Sc-IT Preference will be accorded to candidates having completed certifications in MCSA / MCSE.
Job Accountabilities
- First level support to end users based on Knowledge base available
- Provide desktop and Laptop support.
- Basic installation and uninstallation of all desktop applications
- Handling ITSM Tool and Allocating the tickets to the right resolver group
- Providing Support for MAC related calls
- Providing Support for Mobile Device
- Installation of Business-related software
- Ensuring Software Compliance in all the End User Devices
Skills Required (Knowledge and Skills)
Key Attributes (Experience and Qualifications)
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Technical Support Analyst • Kolkata, Republic Of India, IN
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