Tata Consultancy Services • Kolkata, Republic Of India, IN
30+ days ago
Job description
Service Desk Specialist
Exp- 4 to 8 years
Location- Kolkata
Immediate joiners preferred
Responsibilities
Associate should be able to work on different application issues with Good Troubleshooting Skills.
Should be ready to work on new technologies & tools without any tool specific restrictions / boundaries.
Team player and ready to manage shared account model with 24
7 support (managing multiple accounts).
Required Skills
ITIL
ITSM
International Voice Experience
Technical support
Excellent communication skills
Voice Support Experience
L1 Technical support experience for retail domain
Hands on experience of Service Now ticketing tool & Active directory will be an added advantage
Chat Support experience
Should be familiar with remote support for end users
Ready to work in a 24
7 environment
Comfortable with Rotational shifts & Rotational WO
Minimum 2.5 years commitment to work with project
Clearing Customer Evaluation is a must to work for the project
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Technical Support Specialist • Kolkata, Republic Of India, IN
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