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Technical Support Specialist
Technical Support SpecialistTata Consultancy Services • Kolkata, Republic Of India, IN
Technical Support Specialist

Technical Support Specialist

Tata Consultancy Services • Kolkata, Republic Of India, IN
30+ days ago
Job description

Service Desk Specialist

Exp- 4 to 8 years

Location- Kolkata

Immediate joiners preferred

Responsibilities

  • Associate should be able to work on different application issues with Good Troubleshooting Skills.
  • Should be ready to work on new technologies & tools without any tool specific restrictions / boundaries.
  • Team player and ready to manage shared account model with 24
  • 7 support (managing multiple accounts).

Required Skills

  • ITIL
  • ITSM
  • International Voice Experience
  • Technical support
  • Excellent communication skills
  • Voice Support Experience
  • L1 Technical support experience for retail domain
  • Hands on experience of Service Now ticketing tool & Active directory will be an added advantage
  • Chat Support experience
  • Should be familiar with remote support for end users
  • Ready to work in a 24
  • 7 environment
  • Comfortable with Rotational shifts & Rotational WO
  • Minimum 2.5 years commitment to work with project
  • Clearing Customer Evaluation is a must to work for the project
  • Create a job alert for this search

    Technical Support Specialist • Kolkata, Republic Of India, IN

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