Key Responsibilities :
- 4+ years expertise supporting applications around Identity and Access Management
- Provide the ongoing maintenance and support for access provisioning
- Applications in scope.
- Participate in application upgrade and testing of access provisioning
- applications in scope
- Analyze, and troubleshoot issues with access provisioning applications and provide support addressing.
- Problem Resolution for Users
- Bug and Issue Tracking / Resolution
- Data Discrepancy Resolution
- Supporting Application Maintenance including :
- Application Change Control Management
- Communications Creation, Distribution and Archival
- Service Center Queue Monitoring and Issue Resolution
- Individual and Group Training Upon Request
- Regulatory Compliance and Validation
- Process, User Guide and Training Documentation
- Issue / Outage escalation contact
- Provisioning infrastructure
- Ensure maximum availability of the Access Provisioning service
- Respond rapidly to incidents, outages, or potential degradations
- Verify that monitoring of the service is functioning as designed
- Ensure redundancy of the environment, eliminating single points of failure
- Perform periodic review for the services as per the documentation
- Provide second level of support for the issues of Access Provisioning Infrastructure.
- Execute the work as per the approved Standard Operating Procedures and Work Instructions
- Modification and Creation of new SOP's & WI's as service matures or changes
- Stakeholder Management :
oWork closely with clients to understand their security requirements and deliver customized testing solutions.
oProvide detailed reports and presentations on security findings, risks, and recommendations to stakeholders.
oCoordinate with cross-functional teams, including DevOps, Infrastructure, and Compliance, to ensure holistic security coverage.
Training & Mentoring :oMentor junior security engineers and provide training on application security testing tools and techniques.
oStay updated with the latest security trends, tools, and technologies, and share knowledge within the team.
Compliance & Reporting :oEnsure all application security testing activities comply with relevant industry standards, regulations, and client policies.
oMaintain thorough documentation of testing processes, findings, and remediation efforts.
Skills Required
Access Management, Iam, Identity Management, Single Sign-On, Identity And Access Management, Single Sign On