Service Delivery Assurance Head

About Trianz

Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive “IP Led Transformations” vision, strategy, and business model over the past 3 years. Some of the company’s IP was recently acquired by AWS and its overall business model has taken off sharply in 2024.

Trianz is led by Sri Manchala, a former Special Forces officer from the Indian Army and author of Crossing the Digital Faultline, and a team of veterans from well-known firms such as McKinsey, Deloitte, HCL, KPMG, Wipro, Microsoft, Tata, AWS, GE, etc.

Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking ‘time to transform’ due to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed adoption of the Cloud, Data, Analytics & Insights AI.

Specifically, Trianz platforms are changing the way companies approach transformations in various disciplines :

Concierto :

A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code SaaS platform, Concierto allows teams to migrate to AWS, Azure and GCP; and manage them efficiently from a single pane of glass. Visit www.concierto.cloud for more

Avrio ‘Data to AI’ Platform : Built on the concept of ‘federated or distributed data’, Avrio revolutionizes how users access data anywhere in their company’s ecosystems; productizes data and makes it available in a Netflix like user experience while delivering BI and AI powered insights. Visit www.extrica.io for more

Pulse :

Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a ‘future of work’ digital workplace platform called Pulse. Visit www.trianz.com / Pulsefor more

Since the market launch of this strategy in mid-2023, Trianz has experienced enormous growth, success and recognition.

Some of Trianz built IP in data and analytics was acquired by Amazon. Since then, Trianz has been made an engineering partner of Amazon for building / supporting connected ecosystems across multiple AWS platforms

Most recently, Trianz and AWS have signed an SCA (Strategic Collaboration Agreement) to work on joint solutions for the cloud; AWS will buy Concierto licences in bulk for AWS partners to use for migrations, and recommend Concierto to their MSPs. Further, AWS Professional Services and Trianz have signed an agreement for joint solutioning and customer delivery. Read more here : Trianz enters into a Strategic Collaboration Agreement with AWS to Revolutionize Cloud Adoption and Management (yahoo.com)

Given all this, Trianz is experiencing a significant demand for its SW platforms and consequent growth. To support this growth, Trianz has recently raised private equity capital to scale the company over the next several years (Trianz Announces Strategic Growth Capital Investment by Capital Square Partners (prnewswire.com). It is now bolstering its senior and mid-level leadership with top talent across GTM, Engineering, Services, and Partnership organizations. We are seeking leaders driven by our purpose - to help customers accelerate digital transformations and build the next generation software and services organization.

As a

Delivery Assurance Head , lead the transformation of how we deliver exceptional client outcomes. This leadership role combines visionary thinking with hands-on execution, driving a quality-first culture while ensuring delivery excellence across Trianz global services portfolio. You'll be the architect of our assurance strategy and the guardian of client success.

We're looking for a forward-thinking leader who thrives in dynamic environments and can translate quality frameworks into business outcome driven value. If you're passionate about building scalable systems that drive both client satisfaction and organizational growth, this role is for you.

What You'll Own

Strategic Vision & Culture Transformation

Design and implement a comprehensive

Assurance Strategy

that integrates governance, risk management, quality, and compliance across all service lines

Champion a

quality-centric culture

into organizational DNA and data based decision-making processes

Continue to evolve the organization's quality vision and ensure strategic alignment with business objectives

Lead transformation initiatives using modern methodologies (Lean, Six Sigma, Agile, DevOps)

Delivery Excellence & Client Success

Establish robust

delivery assurance frameworks

and governance models for consistent client outcomes

Conduct

independent delivery reviews, audits, and health checks

for projects and programs across global engagements

Partner with clients (as needed) and Engagement / Delivery leaders to ensure alignment with business outcomes

Drive predictable delivery through proactive monitoring of

SLAs, KPIs, project milestone, SOW compliance

and client satisfaction metrics

Ensure all engagements ( T&M, Managed Services, Fixed Price Projects, Fixed capacity ) deliver on schedule and cost commitments. Setup methods and techniques to catch early signals vs after the fact recovery

Risk Intelligence & Compliance

Serve as

2nd Line of Defense , identifying, assessing, and mitigating risks across operational, compliance, and strategic categories

Act as recovery manager

for select troubled engagements, including interactions with client as needed

Ensure adherence to global standards (ISO 27001, SOC 2, CMMI) and regulatory requirements (GDPR, HIPAA, PCI DSS), as required by Trianz

Interface with crisis management and incident response Team of Trianz for business continuity

Implement data-driven risk response plans aligned with organizational risk appetite

Innovation & Continuous Improvement

Build outcome-based metrics, dashboards, and analytics to drive insights and quality improvements,

provide as much real time visibility

for project status across all service lines vs traditional weekly / monthly reports

Foster innovation mindset through structured improvement programs and lessons learned frameworks

Continually review existing processes

for effectiveness and modify as needed, ensure trainings are conducted for knowledge transfer of change in process

Champion emerging technologies and methodologies for competitive advantage

Leadership & Business Impact

Build and mentor high-performing assurance teams

Act as trusted advisor to executive stakeholders on assurance initiatives and business strategy

Drive commercial success through margin assurance, cost optimization, and operational efficiency

Support business development with delivery assurance perspectives in solutioning and RFPs

Develop organizational proficiency

through structured capability building programs and competency frameworks across delivery teams

Design and implement training curricula

for quality standards, delivery methodologies, and emerging technologies to elevate team expertise

Who You Are

Experience & Background

18+ years

in running large scale delivery across applications and infrastructure, including modernization programs, quality management, delivery assurance or delivery leadership with proven track record of implementing scalable frameworks

Experience leading

large-scale transformation (Cloud Migrations and App Modernization)

programs and managing

multi-vendor environments

Strong commercial acumen with experience in

margin assurance

and P&L impact

Global delivery experience across diverse industries / geographies

Education & Certifications

Bachelor's / master's degree

in engineering, or related field

Quality certifications

in ISO 27001 / ISO 9001 / ISO 20000

Knowledge of Lean Six Sigma

(Green Belt minimum, Black Belt preferred)

Cloud certifications

(AWS, Azure, GCP) are a strong plus

Core Competencies

Strategic Leadership : Ability to translate vision into actionable frameworks and drive cultural change

Client-Centricity : Executive-level stakeholder management and trust-building capabilities

Analytical Excellence : Data-driven decision making with strong business intelligence skills

Digital Fluency : Understanding of modern technology landscapes, cloud platforms, and emerging trends

Influence & Collaboration : Ability to drive standards and excellence across matrix organizations

What Makes You Exceptional

Delivery Excellence Mindset

with relentless focus on client outcomes and business value

Crisis Leadership

who serves as escalation point for critical delivery issues and drives rapid resolution

Innovation Catalyst

who drives continuous improvement and embraces emerging methodologies

Risk Intelligence

with proactive problem-solving and early warning system capabilities

Cultural Builder

who can establish accountability and foster high-performance teams across global operations

Business Partner

with commercial awareness, PMO leadership experience, and growth-oriented thinking