No longer accepting applications
Customer Support Manager
AiSensyKannur, IN1 day ago
Job descriptionLead the support team, ensuring a seamless and high-quality customer experience. Develop and scale support operations to efficiently meet growing customer needs. Drive customer satisfaction, loyalty, and retention through proactive support. Lead, mentor, and manage a team of customer support representatives. Set KPIs, monitor team performance, and conduct regular performance reviews. Identify training needs and provide ongoing development for team members. Develop scalable support processes, policies, and best practices. Improve support efficiency and response times based on analytics and customer feedback. Collaborate closely with product and sales teams to align support operations with customer needs. Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction. Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment. Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction. Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Forecast staffing needs and allocate resources to meet customer demands. Identify and implement process improvements to enhance support efficiency, quality, and customer experience. Develop escalation protocols, response templates, and quality control measures for consistent support. Stay updated on industry trends and best practices to keep AiSensy’s support competitive and effective. 5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment). Proven track record of managing and scaling a customer support team in a fast-paced environment. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused and empathetic, driven to provide a top-notch support experience. High level of organizational skills and ability to multitask effectively. Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.
- Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing
- 800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors.
Responsibilities :
Qualifications
Create a job alert for this search
Customer Support • Kannur, IN
Related jobs)
)
- Promoted
- New!
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI)Kannur, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 12 hours ago
- Promoted
- New!
Customer Support Associate (US Timezone)
Sapyenkannur, kerala, in Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
Customer Support Associate [English-Speaking, US West Coas...Show moreLast updated: 10 hours ago
- Promoted
Senior Customer Support Engineer
StitchFinKannur, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 15 days ago
- Promoted
QC Analyst – Customer Support
Highbrow Technology Inckannur, kerala, in Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager
E-CARET SOLUTIONSKannur, Republic Of India, IN Implementation & Training Manager (Hybrid – India | UK Time Zone).Hours : UK Business Hours (Approx.Salary : ₹5,00,000 – ₹10,00,000 per annum.
Work Mode : Hybrid / Work from Home.Ecaret Solutions is a ...Show moreLast updated: 12 days ago
- Promoted
Aws Technical Manager
CBTSKannur, Republic Of India, IN CBTS’ Enterprise Service Delivery Center is expanding our Cloud Services Operation and looking to add a Senior AWS Cloud Architect.
This role can be performed remotely from inside the Continental US...Show moreLast updated: 15 days ago
- Promoted
Customer Success Manager
Zocketkannur, India Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 15 days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)Kannur, Republic Of India, IN This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 15 days ago
- Promoted
US Mortgage- Customer support
AltisourceKannur, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 6 days ago
- Promoted
- New!
Customer Support Associate (Us Timezone)
SapyenKannur, Republic Of India, IN Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
Customer Support Associate [English-Speaking, US West Coas...Show moreLast updated: 4 hours ago
- Promoted
MS D365 BC Support Specialist
Sikich Indiakannur, India D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show moreLast updated: 1 day ago
- Promoted
Technical Services Manager
GenScriptKannur, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager, Customer Support Engineering
Stealth StartupKannur, Republic Of India, IN Senior Manager / Head of Customer Support – Enterprise SaaS.We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company.You’ll drive strategy, le...Show moreLast updated: 1 day ago
- Promoted
Customer Support
NDAKannur, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 9 days ago
- Promoted
SaaS Customer Support
PlusVibeKannur, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 14 days ago
- Promoted
Technical Support Engineer
AtlassianKannur, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 13 days ago
- Promoted
- New!
Engineering Manager
Verdethoskannur, India We are building a next-generation.AWS, engineered for scale, security, and speed.Our competitive edge comes from.We embed AI agents and copilots into our SDLC to automate requirement-to-spec pipeli...Show moreLast updated: 5 hours ago
- Promoted
Customer Support Engineer
Ladybird Web Solution Pvt LtdKodagu, Karnataka, India We are looking for professionals who want to work for a support team.If youre a motivated self-starter possess strong customer service and technical problem-solving skills and will not rest until a...Show moreLast updated: 30+ days ago