Customer Success Manager

Implementation & Training Manager (Hybrid – India | UK Time Zone)

📍 Company : Ecaret Solutions

🕓 Hours : UK Business Hours (Approx. 1 : 30 PM – 9 : 30 PM IST)

💰 Salary : ₹5,00,000 – ₹10,00,000 per annum

🏠 Work Mode : Hybrid / Work from Home

💡 About Ecaret Solutions

Ecaret Solutions is a fast-growing technology company supporting the UK care home sector.

We build and deliver smart digital tools that simplify care operations and improve quality of service.

We’re expanding our India team to support our UK clients — helping them implement, train, and succeed with our platform.

🚀 What You’ll Do

As an Implementation & Training Manager (or Coordinator / Champion), you’ll be the go-to person for our clients — guiding them through onboarding, training, and post-launch support.

Your day-to-day will include :

✅ Running online product demos and onboarding sessions

✅ Managing the full implementation journey for clients

✅ Conducting interactive online training (train-the-trainer model)

✅ Coordinating with our tech & support teams to ensure smooth delivery

✅ Providing post-training support and ensuring client satisfaction

🎯 What We’re Looking For

💬 Excellent English communication (spoken & written)

👩💻 Experience in SaaS, training, or implementation roles

🧩 Great project coordination & organizational skills

🌐 Tech-savvy with knowledge of web and mobile applications

🏡 A quiet home workspace with reliable internet and good lighting

🖥️ Work Setup

Hybrid / Remote-first (mainly work from home)

Company-provided laptop & additional screens

Work aligned with UK business hours (1 : 30 PM – 9 : 30 PM IST)

🌟 Why Join Us?

✨ Work with an international team supporting UK clients

🌍 Gain global exposure in the care sector

🤝 Collaborative, flexible, and growth-driven culture

💼 Make a meaningful impact improving care delivery through technology

📩 Apply Now : info@ecaret.com.au