Senior Manager - Business Analyst

Job Title : Senior Manager - Business Analyst

GCL : E

Introduction to role

Are you ready to shape the future of service management at AstraZeneca As a Senior Manager-Lead Business Analyst, you'll be at the forefront of transforming how colleagues experience Global Business Services (GBS). Your mission is to translate business needs into actionable service designs and improvements, partnering with GBS teams to define and operationalize services. You'll manage demand intake, refine requirements, and coordinate enhancements on ServiceNow, ensuring alignment with GBS standards. This role is pivotal in driving partner alignment, uplifting customer experience, simplifying operations, and embedding global standard ways of working. Are you prepared to steer change through insight, design, and influence

Accountabilities

• Business analysis leadership : Prioritize and simplify complex requirements; facilitate discovery and design sessions; develop arguments, user stories, and acceptance criteria.
• Demand intake and service definition : Operate a structured intake process; define service catalog entries, SLAs, critical metrics, and CSAT measurement; maintain a prioritized backlog.
• Service design : Collaborate with IT to configure ServiceNow to fit GBS standards; support testing and release readiness.
• Power BI reporting and insights : Build dashboards for SLA alignment, backlog health, demand volumes, and CSAT trends.
• ServiceNow functional ownership : Lead functional design for ServiceNow forms, workflows, catalog items, integrations, and knowledge assets.
• Partner communication : Provide clear status updates; facilitate prioritization decisions; coordinate readiness activities for new / changed services.
• Continuous improvement : Use data-driven insights to recommend service / process improvements; capture lessons learned.

Essential Skills / Experience

Desirable Skills / Experience

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, you'll be part of a dedicated distributed team that drives our enterprise to better serve patients every day. We demonstrate exciting new technology and digital innovations to accelerate our evolution. With an entrepreneurial spirit and a collaborative environment that values diverse perspectives, you'll have countless opportunities to build an unrivalled reputation. Our approach is inclusive and consultative, fostering creativity and innovation. Here, you'll be rewarded for your successes as you contribute to life-changing science.

Ready to make an impact Apply now and join us on this exciting journey!

Date Posted

30-Oct-2025

Closing Date

06-Nov-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Skills Required

Servicenow, Power Bi, Excel, Sql