Customer Success Finance Manager

The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified / Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners.

Responsibilities

• Drive Azure consumption growth strategy with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities.
• Deep insights on Commit to Complete & pipe Generation by CSAMs.
• Drive insights on consumption (MACC / ACR, usage), optimization / churn analysis and support account-level action plans on consumption.
• Partner with Segments to drive conversations on Cloud Consumption, Deal Economics (ECIF, Unified).
• Drive productivity insights for CSU resources including Capacity Utilization for meeting customer obligations.
• Lead Azure Committed Pipe Forecast assumptions and Support Budget and Forecast.
• Usage Insights across SAs - MW including Co Pilot , Security Co Pilot Biz Apps and AOAI.
• Support revenue - ensure right sizing & drive enhanced Solutions by SA to drive AOAI / Copilot; UCR target and insights - Drive Unified Yield.
• Lead ECIF yield insights to drive profitable Azure growth for the business- Track and Review ACR progress.
• Support Simplification on Budget & Forecast centralization and field reporting standardization.
• Support business partners on Compliance matters.
• Key metrics : Azure Committed Pipe $ and close velocity, Support, Cost of Consumption %, Discount.
• Critical Indicators of Success.
• CSU productivity metrics, particularly as it relates to consumption / cost of consumption.
• ECIF Yield reviews and progress.
• Consumption (ACR, Teams MAU, D365 MAU, Co pilot).
• Digital Transformation Deal Economics, partnering with Segment Finance Managers.
• Support commercial attach.
• Azure Committed pipe and Support Forecast Accuracy.
• Compliance Excellence – PRM, Deal reviews, Rev Rec.

Qualifications

Required Qualifications :

Preffered Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

compliance matters