Workforce Optimization Product Manager

Overview

As a Product Manager specializing in the Workforce pillar within the Modern Workplace practice , you will lead the design, management, and growth of solutions that modernize workforce operations through automation, AI-driven support, and intelligent analytics. This role requires a strong understanding of platform modernization, evergreen IT services, agentless service models, and SmartOps frameworks to deliver tangible business value to enterprise clients.

You will collaborate with customers, sales, delivery, and alliance teams to define workforce-centric offerings, drive go-to-market strategies, and ensure our clients are empowered to build future-ready, self-optimizing workforces. This position blends portfolio strategy, solution innovation, and hands-on customer engagement.

This role is ideal for a visionary leader passionate about transforming workplace support, automation, and innovation into strategic business outcomes.

Key Responsibilities

Product Strategy & Solution Development

• Define and manage the Workforce portfolio offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, and Intelligent Analytics.
• Develop solution frameworks, service blueprints, and accelerators that enable scalable delivery.
• Identify industry trends, customer needs, and technology innovations to continuously evolve the portfolio.
• Integrate Infrastructure as Code (IaC), agentic automation, predictive maintenance, and AI / ML-driven analytics into the Workforce solutions.

Go-to-Market Enablement & Business Growth

Client Engagement & Advisory Leadership

Cross-Functional Collaboration & Solution Execution

Technology & Market Expertise

Qualifications & Skills

Strategic & Business Acumen

Consultative & Collaboration Skills

Technology Proficiency

Certifications & Education

MBA or equivalent a plus.

Why Join Us?

As a Product Manager, you will :

If you are passionate about redefining workplace operations with AI, automation, and intelligence, this is your opportunity to drive real-world change.