Support Operation Advisor / Engineer

As a Productivity Applications Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You ll continue to keep your skills sharp by learning about the ever-changing world of third-party enterprise tools and Microsoft 365 applications, supervise trending issues and creatively work to tackle these issues to keep Cisco employees online and productive.

Main responsibilities include the following :

• Engage global Cisco employees via chat and phone to support a variety of third-party applications and tools, such as :
• Advising on the Cisco standards for different third-party enterprise tools and Microsoft 365 applications
• Installation, troubleshooting and use of any of these various applications
• Assistance with migrating from non-standard tools to Cisco standard applications
• License provisioning and access issues

Additionally, you will :

Who You'll Work With

You will work directly with your team of Productivity Applications Technical Advisors, while also working in tandem with Cisco s Engineering and Knowledge Management teams as well as fellow Help@Cisco and Productivity Applications Advisors across the globe.

Who You Are

You re a creative problem solver. You are forever curious, always thinking about how things work. You have excellent verbal and written communication skills and easily explain technical ideas or troubleshooting steps with patience and care. You have a passion for helping others, which shows in your care and handling of users seeking support.

Minimum requirements include :

Preferred requirements include :

Role :   Network (Support) Engineer

Industry Type :   IT Services & Consulting

Department :   Engineering - Hardware & Networks

Employment Type :   Full Time, Permanent

Role Category :   IT Network

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Enterprise Application, Linux, Change Management