No longer accepting applications
Technical Support Specialist
ConfidentialPune, Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana30+ days ago
Job descriptionYou are a Graduate from any discipline. You have a minimum of 2 years of experience in a Service Desk role. You are proficient in using various Ticketing Tools for support management. You possess excellent communication skills in English, suitable for an international voice process. You are customer-focused, with strong problem-solving abilities and attention to detail
Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you!
Key Responsibilities :
- Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process.
- Serve as a key point of contact on the Service Desk , efficiently handling and resolving technical issues.
- Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
- Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity.
- Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution.
- Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.
About You :
Skills Required
Service Desk, Ticketing Tools, support management , Communication Skills
Create a job alert for this search
Technical Support Specialist • Pune, Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana
Related jobs
![Specialist, Technology Support [T500-21051]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=McDonald's)
![Specialist, Technology Support [T500-21050]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=McDonald's)
- Promoted
Technical Support Engineer
Cimpresshyderabad, telangana, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 14 days ago
- Promoted
Specialist, Technology Support T500-21050
McDonald'sHyderabad, Republic Of India, IN One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show moreLast updated: 6 days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.Hyderabad, IN The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, assisting us...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist - Ticketing System
SKS EnterprisesHyderabad Position Name : Technical Support Specialist Location : Hyderabad Experience Range : 5 - 6 years Job Description : Show moreLast updated: 30+ days ago
- Promoted
Specialist, Technology Support T500-21051
McDonald'sHyderabad, Republic Of India, IN One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show moreLast updated: 6 days ago
- Promoted
Zoho Developer / Technical Specialist
Learnall - Zoho Premium PartnerHyderabad, Telangana, India Company Description With a stellar 8-year legacy as a Zoho Partner, Learnall stands as a pioneer in crafting tailored and comprehensive solutions for clients.
Our expertise extends across a diverse...Show moreLast updated: 17 days ago
- Promoted
Tier 1 Technical Support Engineer
Trantorhyderabad, India Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 10 days ago
- Promoted
Technical Sales Specialist, Single-Use Technologies, APJ
Thermo Fisher ScientificHyderabad, Telangana, India This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly...Show moreLast updated: 29 days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioHyderabad, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 9 days ago
- Promoted
Technical Support Engineer
Alvaria CXHyderabad, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 27 days ago
- Promoted
Specialist, Technology Support [T500-21051]
McDonald'sHyderabad, Telangana, India About McDonald’s : One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic...Show moreLast updated: 6 days ago
- Promoted
- New!
Support Specialist I
ModMedhyderabad, India We are united in our mission to make a positive impact on healthcare.South Florida Business Journal, Best Places to Work 2024.
Fastest-Growing Private Companies in America 2024.Black Book Awards, ra...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical support engineer
Alvaria CXHyderabad, Andhra Pradesh, India From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA.A new global force delivering leading edge Customer Experience and Workforce Engagement software as ...Show moreLast updated: 5 hours ago
- Promoted
Horizon VDI Support Specialist
Mastech DigitalHyderabad, Telangana, India Job Title : Horizon VDI Support Specialist Location : India (Remote).Need someone who will serve as the primary technical resource for supporting and maintaining the.
VMware Horizon VDI platform acros...Show moreLast updated: 3 days ago
- Promoted
Customer Support Specialist (unpaid)
SM RecordSecunderabad, Telangana, India SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 3 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksHyderabad, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Fwd CreativesHyderabad, IN Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production.
We offer a comprehensive suite of services designed to ...Show moreLast updated: 6 days ago
- Promoted
Specialist, Technology Support [T500-21050]
McDonald'sHyderabad, Telangana, India One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show moreLast updated: 5 days ago