Client Partner - Medical Coding – Denial | Pune

We're currently seeking a Senior Trainer to join us in Pune. The ideal candidate must be passionate to train corporate associates with business English-speaking skills and interested in career growth at a large enterprise. This role qualifies for free pick up and drop cab facility, medical insurance, and other social security benefits. Apply now and be a part of our dynamic team!

Job Location: Pune, India

Key responsibilities

• Facilitate new hire training on English grammar fundamentals, voice and accent

• Prepare recurring training reports to the respective training manager

• Assist recruitment team for screening candidates on voice and accent

• Audit frontline agents calls, record scores and observations on the call monitoring form

• Provide feedback and coach the client partners to improve their call handling, voice and accent training

• Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs

• Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program

Job requirements

• Strong interpersonal and communication skills

• Excellent facilitation & presentation skills

• Ability to maintain data and MIS as per training requirement

• Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging

• Possess good people management skills

• Ability to create presentations for the management reviews

• Willing to work in night shift

Qualifications

• 2+ years of experience in voice and accent training or similar experience is preferred

• Experience in Healthcare RCM industry is desired

• Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage