ServiceNow Developer - Self-Service Automation

Roles & Responsibilities :

Provide day-to-day administrative support for the ServiceNow platform, including Employee Center Pro / Service Portal, Knowledge Management (KM), and Virtual Agent

Fulfill service requests, ensuring timely and accurate delivery of solutions to meet user needs

Respond to and resolve incidents related to self-service automation, ensuring minimal downtime and disruption

Perform routine maintenance tasks, including patching, platform upgrades, and system health monitoring

Assist in developing and maintaining knowledge articles within the Knowledge Management module to improve user self-help capabilities

Support customization and configuration of ServiceNow features such as forms, fields, workflows, and notifications

Perform fix of platform issues and collaborate with senior developers or platform owners for advanced issue resolution

Assist with the setup, configuration, and management of Virtual Agent for automated workflows

Monitor platform performance and usage, identifying areas for improvement and making recommendations to optimize system efficiency

Ensure the platform adheres to role-based access control (RBAC) and security protocols

Collaborate with end users to gather feedback on the self-service automation experience and implement necessary adjustments

Provide general support for UI workspace and mobile application usage related to self-service automation, troubleshooting minor issues as needed

Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing

Stay up to date with the latest ServiceNow releases, best practices, and technologies to continuously improve the self-service platform

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications :

• Master's degree with a 1 - 3 years of experience in Computer Science, IT or related field OR
• Bachelor's degree with 3 - 5 years of experience in Computer Science, IT or related field OR
• Diploma with 7-9 years of experience in Computer Science, IT or related field

Must-Have Skills :

Skills Required

Javascript, Css, Html