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Prop-Keys Consulting - Specialist - Workforce Management

Prop-Keys Consulting - Specialist - Workforce Management

Prop-Keys Consulting Pvt LtdGurgaon, India
30+ days ago
Job description

Job title : Workforce Management (WFM).

Location : Gurugram (Hybrid).

  • We are looking for an experienced Workforce Management (WFM) professional with 3-5 years of experience in WFM, operations planning, or a similar role ideally within the life insurance or financial services domain.
  • This role focuses on : Work allocation, Productivity monitoring, Issue resolution, Performance reporting.
  • You will work closely with cross-functional teams (QA, Training, Tech, Ops) to ensure smooth workflow execution, SLA adherence, and continuous process improvement.
  • You will also handle L3-level escalations and drive data-backed decisions using tools like Excel and Power BI.

What We're Looking For :

  • 3+ years of experience in WFM or operations planning.
  • Strong background in work allocation and queue / workflow management.
  • Proficiency in Excel, Power BI, and tools like OnBase or Salesforce.
  • Experience working in fast-paced operations and collaborating with leadership.
  • Excellent stakeholder management, communication, and problem-solving skills.
  • Domain experience in insurance or Finance is required.

    • Bonus Points :

  • Six Sigma coursework or certification.
  • LOMA or relevant insurance certifications.
  • Looking forward to discussing this opportunity with you! Please feel free to share your resume to shivangi.

    • (ref : iimjobs.com)

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