School Development Officer - Vibgyor Ecity

Key Accountabilities / Activities :

Primary Responsibilities :

Parent Relationship Management

• To ensure that each parent is a delighted parent and all their requests, concerns, and complaints are handled in a timely and
• Effectively maintain and develop the parent-organization relationship by ensuring the appropriate solutions to all parent inquiries across mediums i.e. in-person, over the phone, email, company website, etc.
• Oversee the resolution of all the parent queries which are outside the purview of the RE cell and be a point of escalation / support where necessary.
• Ensure all complaints are registered in CS Tracker and oversee the resolution of complaints for meeting TAT.
• Periodically review the past parent queries repository / CRM and innovate to develop nifty solutions towards prompt resolutions.
• Reach out to the parents (over the phone) post query resolution to seek feedback and improvise, thereby creating a parent delight and positive brand image.
• Ensure the front desk / relationship desk is manned at all points in time during operational hours to make sure that no parent is left unattended.
• Manage the set up of the lobby area accentuating the organization brand; placement of posters / standees etc with assistance from the admin department.
• Be cognizant of the latest achievements of the organization / center and cascade it as a part of parent interactions / sales conversations.
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is available at all points in time
• Keep track of all organization advertising manuals / brochures / admission kits and ensure effective information flow.
• Adroitly handle irate parents and ensure that each parent interface ends at parent delight as far as possible
• Efficiently make use of all aids available i.e. Hand-outs, Audio visual support to educate the parents on the USPs of the organization, and child education pedagogy followed.
• Adroitly be ready and facilitate the information of all elements about a childs life cycle in the school as well as post-school activities, summer camps, etc.

Sales and Marketing :

Administrative Responsibilities

Secondary Responsibilities :

People Management and Up-skilling :

Business Acumen Enhancement :

Work Relations : Internal :

External :

Qualification :

Span of Control :

Financial decision-making :

Experience :  (4-6yrs) with prior work experience in Education and Marketing space.

Expected Competencies :

Skills Required

Sales, Managerial Skills, Strong Interpersonal Skills, Leadership Skills, Marketing