Principal Product Manager - Web & MobileConfidential • Gurgaon / Gurugram, India

Principal Product Manager - Web & Mobile

Confidential • Gurgaon / Gurugram, India

12 days ago

Job description

Role Overview

The Principal Product Manager– Web & Mobile will lead IndiGo's flagship digital channels, driving strategy, design, and delivery across our website and mobile applications. This role anchors IndiGo's direct-to-consumer ecosystem, ensuring seamless booking, servicing, and engagement experiences for millions of travelers.

The ideal candidate will bring deep expertise in digital product management, customer experience design, and agile execution at scale. The position requires strong leadership, commercial acumen, and the ability to balance innovation with operational excellence.

Key Responsibilities

Product Vision & Strategy

Define and own the product roadmap for web and mobile channels, aligning with business objectives and customer needs
Champion a digital-first, customer-centric mindset to deliver intuitive, high-performing experiences
Drive innovation through personalization, loyalty, and emerging technologies such as AI, ML, and conversational interfaces

Product Delivery & Execution

Oversee cross-functional agile squads, ensuring disciplined sprint planning, backlog prioritization, and timely releases

Spearhead all product PODs to churn out quality

Translate business requirements into actionable product features and user stories

Lead A / B testing, data-driven optimization, and customer feedback loops to continuously improve journeys

Ensure platform scalability, reliability, and performance under peak traffic conditions

Cross-functional Collaboration

Partner with Engineering, Design, Marketing, and Commercial teams to deliver integrated, end-to-end customer experiences

Work closely with Payments, Loyalty, and Ancillaries teams to enhance revenue streams and conversion

Engage with external partners (banks, fintechs, travel tech players) to co-create value-added digital experiences

Governance & Metrics

Establish KPIs across adoption, conversion, NPS, uptime, and release quality

Ensure compliance with data privacy, cybersecurity, and accessibility standards

Maintain clear product documentation, solution sign-offs, and stakeholder communication

Candidate Profile

Educational Qualifications

Master's degree in Business, Technology, or related field (MBA preferred)

Professional Experience

15+ years of digital product management experience, with at least 5 years leading large-scale web & mobile platforms in travel ecosystem

Proven expertise in consumer-facing (B2C & B2B) digital businesses (airlines, OTAs, e-commerce, fintech, or mobility)

Strong understanding of product lifecycle management, agile delivery, and modern tech ecosystems (APIs, microservices, cloud)

Experience driving measurable impact on revenue, customer experience, and adoption

Key Competencies

Strategic thinker with strong execution discipline

Customer-first mindset with a sharp eye for UX / UI excellence

Data-driven decision-making and analytical rigour

Proven leadership in managing cross-functional teams and vendor partners

Excellent communication, stakeholder management, and presentation skills

Skills Required

Product Lifecycle Management, Ml, Cloud, Apis, Ai, customer experience design , Microservices

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Principal Product Manager • Gurgaon / Gurugram, India

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