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Assistant Manager

FoundeverIndia

8 days ago

Job description

Job Description

Candidate should be from International Voice process
Candidates from International Telecom background would be preferred
This role is opened only for diversity candidates.
Total Work Experience : 8-11 Yrs
Relevant Work Experience : 1+ years (Assistant Manager on paper)
Shifts - US
Location : Airoli (Navi Mumbai)

Role & responsibilities-

C1 Level communication skills

Handling voice or blended process

Team Management

Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR

NPS, eNPS

Education-

Any Graduate

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Assistant Manager • India

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