Key Deliverables
- Administer VMware, Avaya, Cisco, and other virtual infrastructure technologies
- Provide Tier III support, investigating and resolving incidents
- Monitor performance and capacity, reporting on system health
- Ensure timely resolution of issues according to SLA's
Role Responsibilities
Provide day-to-day support for virtual infrastructure maintenanceParticipate in system upgrades, troubleshooting, and operational activitiesAdhere to Change Management and Incident Management policiesSupport 24x7 On-Call rotation and customer escalationsSkills Required
VMware, Cloud Services, Cisco, Avaya