Telecalling Executive

Job Description

Job Description :

1. Initiate outbound calls to clients with overdue accounts.

2. Handle inbound calls related to recovery and write-off issues.

3. Maintain a professional and courteous demeanour while discussing sensitive financial matters.

4. Negotiate payment and settlements with clients to recover overdue amounts.

5. Follow up on payment commitments and track recovery progress.

6. Document all interactions, agreements, and payments in the CRM system.

7. Generate reports on recovery activities and write-off status.

8. Analyse data to identify trends and recommend improvements.

9. Maintain accurate records of all communication and transactions related to recovery and write-off.

10. Adhere to legal and regulatory requirements regarding debt collection.

11. Stay updated on industry best practices and changes in relevant regulations.

12. Maintain positive relationships with clients even during challenging recovery situations.

Location :   Smartworks, Corporate Park Tower A, Sector 125, Noida

Total days of working :   6 days (Rotational Shift), one day in a week will be off, could be weekday or weekend.

Expected minimum experience for both the profiles is 1 year.

Process that we are running is for collection, write-off, recovery of Application loan with DPD minimum 180 days

Requirements

Requirements :

• 4+ years of experience in B2B SaaS marketing, preferably in Conversational AI, Voice AI, or Enterprise Tech.
• Strong background in Demand Generation and pipeline contribution.
• Exposure to Product Marketing and Brand Strategy.
• Hands-on with CRM (HubSpot / Zoho), paid campaign tools, analytics platforms.
• Tech-savvy : Engineering + MBA preferred.
• Demonstrated leadership in managing cross-functional teams