IT - Application Support _ L1

In this role, we are looking for IT - Application Support _ L1, who have good knowledge and experience on intercompany recs, Nostro recs, FO-BO recs, Cash recs

Experience in different file schemas and SWIFT messaging

Responsibilities

• Understand requirements relating to change needs of business and design solution accordingly
• Testing of code changes for change function and regression
• Ensure quality standards in release
• Take care of incidents, escalate to 3rd parties as necessary
• Create SOPs / fix logs for incidents
• Perform root cause analysis for P1 / P2 / P3 and P4 incidents and / or proactively based on business needs
• Work with the right teams within Genpact 3rd parties for the implementation of change
• Follow the required policies and procedures for the incident, problem and change management
• Ensure service performance expectations are met with service levels and quality
• Raise / escalate any service-related issues and risks to track lead and / or BCI lead
• Exposure to finance domain (preferably capital markets) in the previous years

Minimum Qualifications

Preferred qualifications

Required Skills :

Preferred / Desired Skills :

Skills Required

Root Cause Analysis, Interpersonal Skills, Change Management, Configuration Management, Financial Reporting, Application Support