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Bharat Forge - Senior Key Account Manager - Automotive Domain

Bharat Forge LtdPune, India

30+ days ago

Job description

Job Description :

1. Key Account Management

Serve as the principal point of contact for international customers, ensuring proactive, transparent, and timely communication to build trust and reliability.
Develop and nurture long-term strategic relationships with OEMs and Tier 1 suppliers to enhance customer satisfaction and retention.
Monitor and manage overall account health, including quality assurance, on-time delivery, and commercial performance metrics to meet or exceed customer expectations.
Drive continuous improvement initiatives and resolve any escalations swiftly to maintain strong customer loyalty.

2. Sales Operations & Cross-Functional Collaboration

Partner with supply chain, production, quality, and finance teams to facilitate flawless order fulfillment and ensure adherence to delivery schedules.

Oversee order tracking, inventory levels, and receivables management to support financial health and operational efficiency.

Support accurate demand forecasting and inventory planning to optimize working capital and reduce stockouts or excess.

Act as the liaison for quality-related issues, working closely with suppliers and internal teams to ensure compliance and swift resolution.

Take ownership of supply chain management processes impacting international accounts.

3. International Business Development

Identify, evaluate, and pursue new business opportunities across international markets, expanding the companys global footprint.

Cultivate growth within existing accounts by cross-selling and up-selling diverse product lines, maximizing revenue potential.

Maintain a robust and prioritized pipeline of RFQs, driving high conversion through effective proposal management and customer engagement.

Conduct detailed market research and competitive analysis to identify emerging trends, customer needs, and strategic opportunities for growth.

Collaborate with marketing and product teams to align business development initiatives with

overall company strategy.

4. Commercial & Contract Management

Lead pricing strategy discussions and negotiate contracts with international customers, ensuring competitive yet profitable terms.

Establish and enforce mechanisms for cost escalation management and raw material price adjustments in contracts.

Monitor account profitability continuously and provide data-driven recommendations to optimize pricing models and contract terms.

Work closely with finance to assess credit risk and ensure healthy receivables and cash flow management.

5. Program Management & Product Launch

Manage end-to-end new product development programs for international clients, from RFQ

and feasibility to SOP (Start of Production).

Ensure timely completion and submission of PPAP (Production Part Approval Process) and other quality milestones required by customers.

Coordinate internal teams including engineering, quality, supply chain, and production to meet customer deadlines and specifications.

Monitor program progress, anticipate risks, and implement corrective actions to avoid delays or cost overruns.

Desired Profile & Qualifications :

Bachelors or Masters degree in Engineering, Business Administration, or related field. MBA preferred.

Proven experience (12+ years) in key account management, sales operations, and international business development in the automotive, manufacturing, or industrial sectors.

Strong understanding of OEM / Tier 1 customer dynamics and global supply chain processes.

Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders.

Excellent negotiation, communication, and relationship-building skills.

Analytical mindset with strong problem-solving and decision-making capabilities.

Willingness to travel internationally as required.

(ref : iimjobs.com)

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Key Account Manager • Pune, India