Globiva is Hiring For Customer Support Executive

Key Responsibilities :

• Customer Interaction :  Engage with customers in a professional and courteous manner, addressing their queries and concerns, and providing solutions effectively.
• Documentation :  Maintain accurate and detailed records of customer interactions, transactions, and other relevant information.
• Product Knowledge : Stay informed about the process and related services to provide accurate information to customers.
• Problem Resolution :  Handle and resolve customer complaints, escalating issues when necessary to ensure a high level of customer satisfaction.
• Adherence to Policies :  Ensure compliance with company policies, procedures, and guidelines in all customer interactions.
• Team Collaboration :  Work collaboratively with team members and other departments to enhance overall customer experience.

Education and Experience :

Skills and Abilities :

Skills Required

crm software, Problem Solving, Data Entry, Technical Support, Customer Service, Time Management