Hospitality Training Coordinator

Company Description

Shilton Hospitality Pvt Ltd is a dynamic hospitality company that operates business hotels, resto-bars, a catering facility, hosts music festivals, and manages leisure resorts. With a focus on delivering exceptional guest experiences, the company is dedicated to creating comfortable and memorable stays and dining for its patrons. Shilton Hospitality combines modern amenities with outstanding hospitality services. It fosters a culture of excellence and innovation, making it a preferred choice both as a destination and a workplace.

Job Summary

The F&B Trainer is responsible for developing, conducting, and evaluating training programs for F&B service staff. The role ensures service standards are consistently met, enhances guest experience, and supports overall departmental performance through continuous learning and development.

Key Responsibilities 1. Training & Development

• Conduct induction and on-the-job training for new F&B associates.
• Deliver training programs on service standards, grooming, etiquette, menu knowledge, POS operations, hygiene, and safety.
• Develop refresher training sessions to continuously improve staff performance.
• Design SOP-based training modules for all F&B outlets.

2. Operational Excellence

3. Guest Experience Enhancement

4. Compliance & Quality Assurance

5. Coordination & Reporting

Qualifications & Skills Required