Customer Service / Customer Support Internship in Delhi

Are you a proactive and detail-oriented individual with a passion for customer service Join our dynamic team at MBD Group as a Customer Service / Customer Support intern! In this role, you will have the opportunity to enhance your skills in MS-Excel, MS-Office, and English proficiency (both written and spoken) while providing top-notch support to our valued customers.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Assist in creating and updating customer profiles and databases using MS-Excel
• Collaborate with cross-functional teams to ensure seamless customer experience
• Identify opportunities for process improvement and contribute to ongoing projects
• Provide feedback to management on customer concerns and trends
• Uphold the company's commitment to excellence in customer service at all times

If you are eager to gain hands-on experience in a fast-paced and supportive environment, apply now to kickstart your career with MBD Group!

About Company : MBD Group, one of the leading education companies in India with over 6 decades of experience, under the futuristic vision of the founder of the group Shri Ashok Kumar Malhotra has diversified into various industries including e-learning, m-learning, skill development, eco-friendly notebooks, paper manufacturing, ICT infrastructure, hospitality, real estate, mall development, and management. MBD Group has been continuously working for the cause of providing education to all with its vision to create - MBD product for every literate person.

The group has also ventured into the South African and Sri-Lankan markets with its basket of education services. Today, MBD Group has its presence in 3 continents, 30 countries, and 5000 cities, and publishes 50 million books a year and around 30 million notebooks. The group has a large number of employees and a wide network of distributors and booksellers across the country.

Skills Required

English Proficiency