Senior Technical Specialist
ConfidentialChennai, India4 days ago
Job descriptionIdentify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance Using Standard Chartered' s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand Continuously monitor service demand / capacity for any discrepancies or spikes Take responsibility for meeting SLA / XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of 'always on' techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows. Lead, own, manage, monitor and optimize the reliability and health of all environments Design, code, implement break fixes to improve service availability based on outcomes from thematic reviews Drive conversation around development velocity using SLIs / SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams Iteratively review SLI / SLO / Error Budget policy to ensure the quantitative indicators of customer experience are accurate Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available Champion and evolve continuous delivery best practice standards to reduce release related incidents, manual hands-off and achieve our aspiration of 'zero ops' Partner with development teams to ensure applications are designed with scale, resilience, and performance in mind. Optimize monitoring to reduce false positive alerts Creatively deepen monitoring capabilities leveraging the 3 tenets of observability – logs, metrics and traces Ensure all critical user service journeys are traceable end to end Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset Establish and manage SRE team when applicable Drive efficient target operating model and enhance the existing capabilities of the team. Lead through example and build the appropriate culture and values. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks. Ensure a full understanding of the risk and control environment within Technology Services. Ensure support procedures are in place and adhere to Group Security & Audit policies within Technology Services. Active engagement with all audit issues arising in this support environment. Responsible for assessing the effectiveness of the governance, oversight and controls and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Bachelor's degree / master's degree in information technology, Computer Science or equivalent work experience, or combination Understanding of ITIL process Understanding of SQL queries Basic Linux Shell Scripting with Bash Cloud Computing Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Key Responsibilities
Strategy
Resiliency
- Lead / part of SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers.
- Oversee the planned / unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems.
- Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design / development teams to always be thinking of the rainy-day scenarios.
Efficiency
Capacity Planning
Business
Availability / Reliability
Latency & Performance
Processes
Transition to Production
Monitoring
People & Talent
Risk Management
Governance
Qualifications
Skills And Experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Skills Required
Cloud Computing, Sql Queries, Itil Process
Create a job alert for this search
Technical Specialist • Chennai, India
Related jobs
- Promoted
Senior Technical Lead
StraiveChennai, Tamil Nadu, India Lead the design, development, and implementation of high-quality software solutions.Provide effective technical guidance and mentorship to a project team of 5+ members.
Apply strong programming skil...Show moreLast updated: 30+ days ago
- Promoted
Technical Specialist
ConfidentialChennai, India Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most.
Our world class portfolio of brands – including Dulux, Internatio...Show moreLast updated: 30+ days ago
- Promoted
Sr. Technical Professional
ConfidentialChennai, India KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle.
These include world-class licensed process technologies, differentiated adv...Show moreLast updated: 4 days ago
- Promoted
Technical Support Specialist I
ConfidentialChennai, India We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose.We always carry a deep sense of drive and passion with us.If you thrive in a challe...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Consultant
R SystemsChennai, IN Our product mindset and advanced engineering capabilities in.Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry.
This includes ISVs, SaaS, an...Show moreLast updated: 20 days ago
- Promoted
Senior Technical Lead - IBM MQ / ACE
HCLTechChennai, Tamil Nadu, India The primary purpose of this role is to support the IT Business in managing Integration solutions comprised of both proprietary and open-source components, including provisioning, configuring, deplo...Show moreLast updated: 1 day ago
- Promoted
Technical Specialist
Alp Consulting Ltd.Chennai, Tamil Nadu, India Required Skills : Magnolia CMS Expertise, Java and Spring Framework, Dev Ops and Cloud Infrastructure.Magnolia's Architecture and its modular Design, JCR (Java Content Repository) implementation, wo...Show moreLast updated: 14 days ago
- Promoted
Technical Specialist
Bahwan CyberTekChennai, Tamil Nadu, India Enterprise Integration including hands-on experience in Oracle Integration Cloud, Oracle Fusion Middleware (SOA Suite & OSB) is required.
Experience working in iPaaS platform or AWS Cloud environmen...Show moreLast updated: 22 days ago
- Promoted
Senior Specialist, Technical Coordination
ConfidentialChennai, India Senior Specialist, Technical Coordination.Facilitates Agile software development processes to ensure smooth and efficient software development cycles.
Acts as a servant-leader to the development tea...Show moreLast updated: 4 days ago
- Promoted
Technical Specialist - SRE
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 9 days ago
- Promoted
Senior Technical Lead - Tango1
ConfidentialChennai Resource must have 12+ years of experience in the Switch Applications and 3-4 years of experience with TANGO.Oversee system health, configurations, and upgrades of Lusis Tango.Analyze high-impact i...Show moreLast updated: 30+ days ago
- Promoted
Zuora Senior Technical Specialist
TradewebChennai, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Consultant (AI & Integrations)
89 SolutionsChennai, IN About Moveworks & 89 Solutions.Enterprise Agentic AI platform.IT, HR, Finance, Marketing etc).It offers an AI assistant that integrates with all applications in a company and helps employees to fin...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Manager
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 9 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksChennai, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
TECHNICAL SPECIALIST
ConfidentialChennai, India HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of tech...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Lead - Quadient Inspire
ConfidentialChennai, India The required skills and expertise for this role include : .Strong experience with Quadient Inspire Designer and related modules, such as Inspire Interactive.
Proficiency in document design principles ...Show moreLast updated: 4 days ago
- Promoted
Technical Support Specialist
ConfidentialChennai, India We're more than just a company; we're a global leader in digital safety.With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutti...Show moreLast updated: 30+ days ago