SCCM Application Packaging Professional

We are seeking an SCCM Application Packaging Professional with hands-on experience in SCCM, ServiceNow, and Jira . The ideal candidate will possess a basic understanding of PowerShell and strong technical knowledge of Windows OS (Win10, Win11) , including software installation, Virtual Desktop Citrix , and Desktop Applications. You'll be responsible for performing deployment pre-checkouts, post-deployment follow-ups, and managing failed installs, all while maintaining high-quality documentation and providing essential desktop operational services.

Key Responsibilities

• Application Packaging & Deployment : Utilize SCCM for application packaging and deployment, ensuring successful software distribution across the enterprise.
• Deployment Management : Perform deployment pre-checkouts using provided check scripts and tools. Conduct post-deployment follow-ups , including metrics reporting, tracking failed install endpoints, and initiating remediation for failed installs.
• Issue Escalation : Escalate deployment failures that exceed specified failure thresholds in a timely manner.
• Operational Support : Provide firm-wide desktop operational services , supporting software installations and application functionality.
• Documentation & Procedures : Maintain documentation and procedures related to application packaging and deployment processes.
• System Knowledge : Apply technical knowledge of Windows OS (Win10, 11) , Virtual Desktop Citrix , and Desktop Applications in MS Excel .
• Collaboration & Problem Solving : Work collaboratively with strong interpersonal skills, demonstrating tenacity to deliver, excellent attention to detail, and problem-solving skills with the ability to think quickly.
• Tool Utilization : Effectively use ServiceNow and Jira for incident, change, and project management.

Required Skills and Experience

Mandatory Skills

Good to Have Skills

Skills Required

Sccm, Application Packaging, Deployment Management, Windows Os, virtual desktop , Servicenow