Support & Integrations Engineer

Support & Integrations Engineer Location :  India (Hybrid / Remote)

Type :  Full-time

We are hiring a  Support & Integrations Engineer  on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage inventory and data.

As one of the first hires in this function, you’ll operate at the intersection of engineering and customer success — helping merchants onboard smoothly, troubleshooting real technical challenges, and building internal tools that enhance customer support efficiency. This is a hands-on, high-impact role that combines problem-solving, data understanding, and customer empathy.

Responsibilities Provide technical onboarding support to new customers, troubleshooting integration and data issues

Debug API connections, data pipelines, and platform integrations (Shopify and others)

Develop and maintain internal tools that empower the customer success team to work efficiently

Collaborate with engineering and product teams to escalate, diagnose, and resolve complex issues

Take ownership of recurring problems by identifying root causes and implementing proactive solutions

Requirements 2–4 years of experience in a  technical support ,  solutions engineering , or  backend engineering  role

Proficiency in  Python  for scripting or backend debugging (FastAPI experience is a plus)

Strong  SQL  skills for writing queries and diagnosing data inconsistencies

Ability to clearly communicate technical issues to both technical and non-technical stakeholders

Strong problem-solving mindset with attention to detail and a customer-first attitude

Comfortable working in a  fast-paced startup environment  with evolving priorities

Preferred Qualifications Experience working with  e-commerce APIs  (Shopify, Amazon, etc.)

Knowledge of  PostgreSQL  and data debugging workflows

Familiarity with  ticketing systems  and  internal support tools

Experience collaborating across product, engineering, and customer success teams

Tech Environment Python, FastAPI, PostgreSQL, MongoDB, QuestDB, ClickHouse, GCP, Docker, Next.js

Tooling : GitHub, Sentry, Datadog, HubSpot, Zendesk

Why This Role Matters You’ll play a crucial role in ensuring merchants have a seamless onboarding experience and can rely on accurate, actionable data from day one. This is an opportunity to work on both sides of the stack — customer-facing problem solving and backend debugging — while contributing directly to how the product and support systems evolve.

What’s Offered Competitive salary (10-15 LPA basis experience)

Opportunity to shape a new function at an early stage

Blend of technical work, customer impact, and product thinking

Exposure to engineering, product, and CX leadership

Hybrid or remote flexibility

To Apply :

Please send your CV or GitHub profile with the subject line  “Support & Integrations Engineer Application – [Your Name]”  to  careers@pramaanlabs.com

About Us :

This role is being hired through  Pramaan Labs , a machine learning and product engineering firm partnering with high-growth startups to build scalable, impactful technology across data, AI, and product domains.