Senior Manager- Crew Systems

Brief about the role / team / candidate requirement

The Crew Systems team within the Operations Control Center (OCC) is responsible for managing and optimizing crew planning, tracking, and communication through advanced technology solutions. The Manager / Senior Manager – Crew Systems will lead initiatives to enhance system performance, ensure seamless integration between crew management systems and other operational platforms, and support day-to-day OCC operations through automation and process improvement.

The ideal candidate will bring deep knowledge of airline crew operations, hands-on experience with crew management software, and the ability to bridge business needs with technical solutions. This role requires close collaboration with Flight Operations, Crew Scheduling, IT, and vendor partners.

Qualifications & Experience :

Bachelor’s degree in engineering, Aviation Management, Computer Science, or related field.

Minimum 10 years of experience in Airlines or Aviation Software companies.

Proven experience working with Crew Management Systems (e.G., Jeppesen, AIMS, Sabre, or similar).

Strong understanding of airline operational processes, particularly crew scheduling, tracking, and regulatory compliance (FDTL / FTL).

Skill Set

Expertise in Crew Management software configuration, troubleshooting, and process optimization.

Strong data analytics and reporting skills to support decision-making.

Working knowledge of system interfaces between OCC, rostering, and flight operations tools.

Ability to lead cross-functional teams and manage vendor relationships.

Excellent problem-solving, project management, and communication skills.

Familiarity with automation tools, AI-based alerting, or digital transformation initiatives in operations is an added advantage.

Key Competencies

Analytical Thinking : Ability to interpret operational data to drive efficiency and compliance.

Stakeholder Management : Works effectively with internal departments and external vendors.

Leadership : Capable of leading system-driven transformation and managing a small technical / functional team.

Adaptability : Responds swiftly to dynamic operational environments and system challenges.

Attention to Detail : Ensures accuracy in data flow, configurations, and rule-based logic.

Process Orientation : Focused on standardization, automation, and continuous improvement

Job Responsibilities

Lead the management and maintenance of Crew Management Systems used by OCC.

Ensure system configurations align with regulatory, contractual, and operational requirements.

Coordinate with IT and vendors for issue resolution, upgrades, and new feature implementations.

Analyze crew operational data to identify performance gaps and improvement opportunities.

Support integration of crew systems with flight ops, roster, and communication tools.

Drive projects to enhance automation, reduce manual interventions, and improve alerting accuracy.

Liaise with OCC managers and crew planning teams to align system capabilities with business needs.

Prepare system performance reports and present insights to senior management.

Train and guide end-users on new functionalities, updates, and best practices.

Ensure system reliability, data integrity, and compliance with audit standards