This job offer is not available in your country.
Senior Business Insights Manager
TaskUsMadurai, IN1 day ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • Madurai, IN
Related jobs
To take this mission further, we’re looking for a.Marketing and Sales organization.You will work closely with our global leadership team, aligning to.
Define and implement a global analytics ecosyst...Show moreLast updated: 10 days ago
- Promoted
Business Insight Leader, (US SHIFT) | Remote
BirdeyeDindigul, INRemote
- Promoted
- New!
Senior Business Development Manager
Matrimony.com LimitedMadurai, IN The individual handling this role would be responsible for P&L along with driving inside sales, Service delivery, and execution of the business.
Responsibility to expand the business across the Stat...Show moreLast updated: 6 hours ago
- Promoted
Senior Business Development Executive
The Language SKOOLMadurai, IN Business Development Executive | Remote.Pay : Up to 600,000 per year + Incentives (Based on experience).We are a fast-growing language learning company helping individuals achieve their personal and...Show moreLast updated: 10 days ago
- Promoted
- New!
Business Insight Leader,
BirdeyeDindigul, Tamil Nadu, India At Birdeye, we empower businesses to attract, engage, and retain customers by listening to feedback and turning it into growth opportunities.
To take this mission further, we're looking for a Busine...Show moreLast updated: 5 hours ago
- Promoted
Business Development Manager - Affiliate Partnerships
CustomGPT.aiMadurai, IN Workplace type : Remote — open to candidates worldwide (non-US focus).OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.
Our no-code AI platform brings custom AI to mid-market and SME Enterprise...Show moreLast updated: 15 days ago
- Promoted
Senior Project Manager
Zensar Technologiesmadurai, tamil nadu, in Job Role- Senior Project Manager.Primary Skills- Strong experience with CISCO Products, CCW and CCWR, EA(Enterprise Agreement), Project Manager role.
Lead and manage Cisco Commerce projects from ini...Show moreLast updated: 22 days ago
- Promoted
- New!
Senior Manager Corporate Communications
DP WorldDindigul, IN DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Servi...Show moreLast updated: 6 hours ago
- Promoted
Senior Business Development Manager
illuminemadurai, tamil nadu, in Job Title : Business Development Representative (BDR) – USA Market.Location : Remote (Night Shift).Salary : 15-30 Lacs plus commission.
We are a leading SaaS company revolutionizing the childcare softwa...Show moreLast updated: 10 days ago
- Promoted
- New!
Senior Manager - Analytics & Platform Enablement
VMLDindigul, IN Role : Senior Manager - Data & System Integrations – CRM, Analytics & Platform Enablement.Performance Lead – Digital & Martech.
VML, a WPP company, is a global powerhouse born from the unification of...Show moreLast updated: 6 hours ago
- Promoted
Senior Bid Manager
TagMadurai, IN Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Development Manager
Best Infosystems Ltd.Madurai, Tamil Nadu, India Senior Business Development Manager_Full-Time_Remote, India Position : Senior Business Development Manager Location : Remote, India Job Type : Full-Time Experience : 10-20 Years About the Role : ...Show moreLast updated: 15 days ago
- Promoted
Senior Executive Purchase
AquAgri Processing Private LimitedManamadurai, Tamil Nadu, India Position : Senior Executive Purchase.We’re looking for a skilled Senior Executive Purchase to manage procurement of raw materials, packaging, and engineering spares, while driving cost efficiency an...Show moreLast updated: 1 day ago
- Promoted
- New!
Business Development Manager
DeziCoder.comDindigul, IN DeziCoder is on a mission to empower entrepreneurs by transforming visionary ideas into real-world applications.Using our full-stack AI coding agent, anyone can build and deploy complete web apps f...Show moreLast updated: 6 hours ago
- Promoted
- New!
Business Associate / Manager - IC Role
Headsmart SolutionsMadurai, IN Title - Online Business Manager / Virtual Assistant.Full time role, Remote (Work from home).Work Hours- Mon to Fri, US Shift only (IST Time between 6 : 30 PM - 6 : 30 AM).
Job Description and Responsibi...Show moreLast updated: 6 hours ago
- Promoted
- New!
Manager / Senior Manager Business Development
ZestMoneyMadurai, IN Check out financing experience a must!!.ZestMoney’s merchant and partner ecosystem.The Business Development Manager / Senior Manager will act as the bridge between ZestMoney and external stakeholders...Show moreLast updated: 6 hours ago
- Promoted
Senior Manager for Business Process Optimization
University of the PeopleDindigul, Tamil Nadu, India INTRODUCTION : University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.
Today, UoPeople has over 170,000 students enrolled from more th...Show moreLast updated: 1 day ago
- Promoted
Manager / Senior Manager - Databricks
Tiger Analyticsmadurai, tamil nadu, in Manager / Senior Manager - Databricks.Tiger Analytics is a global leader in data and analytics services, helping organizations solve.
We are looking for a Manager / Senior Manager - Databricks with a st...Show moreLast updated: 10 days ago
- Promoted
Senior Manager, New Initiatives
Wellisen Nutraceuticals Pvt LtdDindigul, IN Senior Manager, New Initiatives — Knowledge Networks.Knowledge Networks (KN) is a global platform driving responsible AI governance and enterprise AI leadership.
Through our flagship initiatives—Reg...Show moreLast updated: 12 days ago