Urgent : Delivery Manager

TCS BPS IS HIRING FOR Delivery Manager role at Nagpur!

Kindly go through the norms below and apply only if its relevant .

Job Role : Delivery Manager

Job Location : Nagpur

Experience required :

5 to 10 years of work experience in International Life and Annuity Insurance Domain

Job Requirement :

Any full-time graduate (10+2+3).

Willingness to work in any shifts.

Mode of Salary credit should be through banks from all the employers (No cash in hand)

All educational and employment documents are mandatory to have.

Skill Requirement :

1. BFS and / or Insurance domain knowledge preferred

2. Experience in driving, strategizing SLA / client metrics that report health of a project (commercial

and delivery)

3. Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation

4. Good understanding of business with P&L responsibility

5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support

6. Should have an executive presence

7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted service levels.

8. Strong Client Relationship management and stakeholder management skills

9. Effective Leader and excellent personal organization and planning skills

10. Should demonstrate the ability to solve problems creatively

11. Should be able to create and manage change

12. Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations

13. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Insurance Domain.

Job Description :

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
• Responsible to help identify / recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person / agency / partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."