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BARCLAYS - Captive U.K Hiring Personal Banker, ctc upto 8.50 lakhs

BARCLAYS - Captive U.K Hiring Personal Banker, ctc upto 8.50 lakhs

ConfidentialMumbai, Noida, Pune
30+ days ago
Job description

We are currently hiring for BARCLAYS (Pune / Noida)

  • CTC UPTO 8,50,000 + INCT. + ANNUAL BONUS
  • U.K Afternoon Shifts
  • 3 rounds
  • Work Location : Pune (Kharadi) / Noida

Call or WhatsApp Kabir 8779897221

Candidates who are willing to relocate can also apply

Processes available : Phone Banking / KYC

As a Barclays 'Personal Banker' you may be assessed on provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. key critical skills relevant for success in role, such as change and transformation, business acumen, strategic thinking , as well as job-specific technical skills.

Mandate skill

  • Excellent Customer service.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders / customers to identify and address their needs.
  • Make judgements based on practice and previous experience.
  • Purpose of the role

    To provide resolutions for customer queries / issues and personalise each interaction through the use of multiple communication channels.

    Accountabilities

  • Collaboration across multiple digital channels to personalise each interaction with a customer.
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
  • Support teams within the business operations function as needed, including risk management, compliance and collections.
  • Comply with all regulatory requirements and internal policies related to customer care.
  • To provide resolutions for customer queries / issues and personalise each interaction through the use of multiple communication channels.
  • Analyst Expectations

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practice and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders / customers to identify and address their needs.
  • All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

    Note : -

    We do not charge any fees at any stage of the recruitment process.

    If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER.

    Regards,

    KABIR

    8779897221

    Skills Required

    International Bpo, Call Centre Outbound, Banking Process, TCS, Fresher Bpo, Call Centre BPO, Guest Service, UK Voice, Australian Process, Csa, Work From Home, technical voice , Guest Relation, BPO Hiring, Csr, Bpo Operations, it bpo , International Voice Support, Voice Process, Airlines Sales, inbound bpo , Airline Process, UK Sales, Csr Voice, weekend , Bpo Call Centre, Call Centers, Customer Service Sales, Technical Voice Process, Voice, UK Pension, Us Voice Process, Customer Service Agent, Customer Service, Customer Service Voice, airline reservations , Cabin Crew, International Voice, guest service associate , Technical Voice Operations, Call Center Agent, International Voice Process, BPO Sales, Phone Banking, BPO IT , BPO Fresher, Technical Voice Support, Call Centre, US Collection, Customer Service Process

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    Personal • Mumbai, Noida, Pune

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