IBM i Operations Support Engineer

About Client :

Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.

• Job Title : AS400 L2 Support
• Key Skills : AS400, L2 Support
• Job Locations : Pan India.
• Experience : 7+ Years.
• Education Qualification : Any Graduation.
• Work Mode : Hybrid.
• Employment Type : Contract.
• Notice Period : Immediate to 15 Days

Mandatory Skills :

Job Description – AS400 / L2 Support

We are looking for an AS400 L2 Support Engineer with strong experience in IBM i operations, job monitoring, and application troubleshooting. The role involves handling incidents, resolving batch job failures, analyzing job logs / spool files, and supporting RPG / CL / COBOL-based applications. The engineer will also assist in system health checks, job scheduling, data fixes, and coordination with L3 / development teams for escalations.

The ideal candidate should have hands-on experience with AS400 commands, SQL / DB2 queries, message queues, and day-to-day operational tasks such as monitoring subsystems, queues, and interfaces. Strong problem-solving skills, attention to detail, and the ability to manage issues in a production environment are essential. Exposure to ITSM tools like ServiceNow or Remedy is preferred.

This role requires good communication skills, the ability to work independently in a fast-paced environment, and readiness for rotational shifts or on-call support. Experience in domains such as retail, logistics, or manufacturing on the IBM i platform is an added advantage.