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Cloud Support Engineer- AWS
Cloud Support Engineer- AWSPentair • India
Cloud Support Engineer- AWS

Cloud Support Engineer- AWS

Pentair • India
1 day ago
Job description

Position Summary :

Pentair is currently seeking Managed Services CloudOps for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application / product Operations for IoT projects.

Duties & Responsibilities :

  • Apply best practices and strategies regarding Prod application and infrastructure Maintenance (Provisioning / Alerting / Monitoring etc.)
  • Knowledge & Purpose of various env QA, UAT / Staging, Prod.
  • Understanding Git, AWS Code Commit.
  • Hotfix & Sequential configuration process need to follow up.
  • Understanding of Repositories.
  • Understanding & use of CI / CD Pipelines.
  • AWS CLI use & Implementation.
  • Ensure application & AWS Infrastructure proactive monitoring-
  • Realtime Monitoring of AWS Services.
  • CloudWatch alert configurations.
  • Alerts configuration in third-party tool like Newrelic. Datadog, Splunk etc.
  • Awareness of Pre & Post Deployment changeset in AWS infrastructure
  • Managing cloud environments in accordance with company security guidelines.
  • Config Register Management.
  • Daily data monitoring of deployed services.
  • Apply Best security practices for deployed Infrastructure.
  • Suggest regular optimization of infra by upscale & downscale.
  • Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
  • Lambda Logs Configuration.
  • API logs Configuration.
  • Better understanding of CloudWatch log insights.
  • Educate teams on the implementation of new cloud-based initiatives, providing associated training as required
  • Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
  • Have Experience in CloudOps Process.
  • Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.
  • Various AWS accounts Billing management / analysis and alert configurations as per the defined threshold.
  • Understanding of AWS billing console.
  • Able to analyze daily / Monthly costing of OnDemand services.
  • Python & Bash scripting is must to automate the regular task like Data fetch from S3 / DDB, Job deployment.

Qualifications and Experience :

  • Mandatory
  • Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.
  • 2+ years of experience in Cloud Operations & Monitoring of AWS serverless services.
  • 1+ years of experience in the Smart / Connected Products & IoT workflow .
  • Hands on experience in
  • Mobile or Web App issues troubleshooting
  • AWS platform or certified in AWS (SysOPS or DevOPS)
  • Server-less / headless architecture
  • Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, Codecommit, Cloudtrail, Codebuild.
  • Cloud formation template understanding for configuration changes.
  • NoSQL Database (Dynamo DB preferred).
  • Trouble ticketing tools ( Jira Software & Jira Service Desk preferred)
  • Good hands-on experience in scripting languages :
  • Python,Bash,Node,Gitbash,CodeCommit
  • Experience of impact analysis for Infrastructure configuration change.
  • Preferred
  • Hands on experience on Newrelic / Kibana / Splunk and AWS Cloudwatch tools
  • Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage,
  • Experience in AWS Cloud IoT Core platform.
  • L2 Support experience in addition to CloudOps.
  • Skills and Abilities Required :

  • Willingness to work in a 24X7 shifts environment
  • Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products
  • Excellent troubleshooting & analytical skills
  • Highly customer-focused and always eager to find a way to enhance customer experience
  • Able to pinpoint business needs and deliver innovative solutions
  • Can-do positive attitude, always looking to accelerate development.
  • Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
  • Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
  • Excellent verbal & written communication skills
  • Create a job alert for this search

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