Vegapay - Product Solution Engineer - TechOps

Why This Role Matters :

We are looking for a Product Solution Engineer (TechOps) to join our team.

In this role, you will be the first line of defense for production stability, ensuring seamless customer experience across mission-critical banking and payments applications.

You will work closely with product, engineering, and customer teams to troubleshoot, resolve, and prevent issues in a fast-paced B2B SaaS environment.

This is a customer-facing, technically hands-on role where your ability to debug, communicate, and solve complex problems will directly impact client trust and business Hat's You'll Wear :

• Develop a deep understanding of system architecture, product flows, and integrations.
• Proactively monitor production systems, ensuring availability, performance, and reliability.
• Own and resolve production incidents (L2 / L3 level) within defined SLAs, minimizing downtime and customer impact.
• Perform root cause analysis (RCA) and create clear documentation to prevent recurrence.
• Collaborate with developers and product managers to identify, replicate, and resolve complex issues.
• Create and maintain playbooks and knowledge base articles for recurring scenarios.
• Work with customers and internal stakeholders to communicate issue status, impact, and resolution steps in a professional and timely manner.
• Support incident management processes, driving resolution and accountability across teams.
• Suggest automation opportunities to improve operational efficiency and reduce manual Succeed in This Role, Youll Need :

Education : BE / B.Tech.

Experience : 3 - 5 years of experience in TechOps / Production Support / Product Engineering roles in B2B SaaS Fintech.

(ref : hirist.tech)