Emergency Response Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

At Airbnb.org, we are on a mission to create the future of emergency housing in times of crisis. We partner with local nonprofits, governments, and hosts to provide safe, welcoming stays for people displaced by disasters, conflict, and other emergencies around the world.

Our partners are essential to our mission : they identify and support beneficiaries, coordinate with local authorities, and help deliver services in fast-moving, high-pressure environments. We work hand-in-hand with these organizations to ensure that housing is deployed rapidly and equitably when and where it's needed most.

Within 24 hours of every emergency response activation, our cross-functional objective is to begin providing housing, ensure the public knows how to access support, engage the media with clear messaging, and equip partners with the tools and knowledge they need to carry out beneficiary vetting, intake and case management.

The Difference You Will Make

Airbnb.org is seeking a seasoned Emergency Response Manager with regional expertise and decision-making authority to lead emergency response activations in APAC. This role will focus on executing Airbnb.org's response operations during active emergencies, ensuring timely coordination with nonprofit partners, government stakeholders and multiple internal teams. This role will also design and execute country by country emergency response strategies, ensuring that Airbnb.org is ready to respond immediately to disasters.

The APAC Emergency Response Manager will act as Airbnb.org's operational lead during disasters in the region, guiding cross-functional teams, directing partners, and ensuring outcomes are achieved. They will also contribute to global strategy and readiness by surfacing regional lessons, risks, and innovations.

The Emergency Response Manager will be part of a globally-focused team and will work closely with Partner Development Managers (who lead relationship development and partner onboarding), and will serve as the day-to-day operational counterpart for partners once a response is activated. This is a fast-paced, hands-on role that requires strong judgment, the ability to navigate complexity under pressure and requires flexibility to work off-hours when emergencies arise in different time zones.

A Typical Day

Regional Leadership & Decision-Making

• Serve as the primary decision-maker for APAC emergency responses, including activation, scale, and demobilization.
• Represent Airbnb.org externally with government and NGO partners, managing partnership agreements under urgent timelines.
• Partner closely with global Emergency Response leadership to shape Airbnb.org's global model using APAC insights.

Operational Excellence

Strategic Planning & Readiness

Travel

Travel upto 30% within APAC and globally for partner meetings, training, and on-the-ground response coordination.

Your Expertise

Preferred Qualifications

Your Location :

Position needs to be based within India with openness to travel to US and / or APAC.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

India Pay Range

₹2,380,000—₹3,400,000 INR

Skills Required

Slack, disaster response, Emergency Management